Customer Support

Shipping & Returns

We've gathered key information about shipping, returns, and exchanges. For support, contact us directly.

Oranienne packs orders carefully and reviews return requests with clear communication. Shipping timing varies by destination and product availability.

Shipping Overview

Available shipping methods and timelines vary by item, destination, and order size. Tracking details are shared when an order ships.

Returns & Exchanges

Oranienne can exchange, provide store credit, or refund eligible merchandise within 30 days of purchase when items are new and in original condition.

Breakage or Damage

Please report transit damage within 5 days of receiving the shipment and include photos so our team can review the issue promptly.

A receipt, order number, or packing slip is required for return review.

Returned merchandise must be unused, clean, and in original condition.

Contact customer service before shipping any return package.