Effective May 1, 2026. This Privacy Policy applies to oranienne.com, purchases, product inquiries, customer service communications, and other interactions with Oranienne. By using the website, you acknowledge the practices described below.
1. Information We Collect
We may collect identifiers and contact details such as your name, email address, telephone number, billing address, shipping address, account username, and order number; transaction information such as products viewed, requested, purchased, returned, or exchanged, payment status, shipping details, and customer service history; inquiry information such as product interests, quantities, specifications, and messages; device and usage information such as IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from IP address, and interaction data; marketing preferences such as newsletter subscriptions and communication choices; and information you voluntarily provide in reviews, surveys, forms, or correspondence. Payment card details are processed by payment service providers, and Oranienne generally does not store complete card numbers or security codes.
2. How We Collect Information
We collect information directly from you when you browse the website, create an account, place or discuss an order, submit a product inquiry, request customer service, join a mailing list, or communicate with us. We also collect information automatically through cookies, server logs, pixels, and similar technologies, and may receive information from service providers such as payment processors, ecommerce platforms, hosting providers, analytics providers, shipping carriers, fraud-prevention providers, and marketing platforms.
3. How We Use Information
We use personal information to operate and secure the website; respond to product inquiries; process payments, orders, shipments, returns, exchanges, and refunds; provide account and customer service functions; communicate transactional notices; maintain records; detect and prevent fraud, abuse, and security incidents; diagnose technical problems; understand website performance and customer interests; improve products, services, and user experience; send marketing communications when permitted; comply with law and enforce our terms and policies; and establish, exercise, or defend legal claims.
4. Cookies and Similar Technologies
The website may use essential cookies needed for security, cart, checkout, account, and site functions; preference cookies that remember choices; analytics technologies that help us understand traffic and performance; and marketing technologies used only when enabled by Oranienne or its service providers. You can control many cookies through browser settings. Blocking essential cookies may prevent parts of the website from working. Where required by applicable law, Oranienne will obtain consent before using non-essential technologies and will honor applicable opt-out preference signals, including Global Privacy Control, for activities covered by law.
5. When We Share Information
We may disclose personal information to vendors that perform services for Oranienne, including website hosting, ecommerce operations, payment processing, order fulfillment, shipping, email delivery, analytics, customer support, data storage, security, fraud prevention, and professional advice. We may also disclose information when required by law, subpoena, court order, or government request; to protect the rights, property, safety, or security of Oranienne, customers, or others; in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets; or with your direction or consent. Service providers are expected to use information only for authorized purposes and protect it appropriately.
6. Sale, Targeted Advertising, and Profiling
Oranienne does not sell personal information for money. Some privacy laws define sale or targeted advertising broadly and may treat certain advertising or analytics disclosures as covered activity. If Oranienne engages in activity that applicable law treats as a sale, sharing, or targeted advertising, eligible users may opt out by contacting us or by using an applicable browser-based opt-out preference signal. Oranienne does not use personal information for profiling that produces legal or similarly significant effects about consumers.
7. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing services, completing transactions, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and meeting legal obligations. Retention periods vary by record type and legal requirement. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.
8. Data Security
Oranienne uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission, storage system, or security method is completely secure, so absolute security cannot be guaranteed. You are responsible for keeping account credentials confidential and for notifying us promptly if you suspect unauthorized access to your account or communications.
9. Your Privacy Choices
You may unsubscribe from promotional email by using the unsubscribe link in a message or by contacting us. You may still receive non-promotional communications about orders, inquiries, security, or policy changes. You may adjust browser settings to manage cookies and may request that we update certain account or contact information. Depending on your location and applicable law, you may also have rights to confirm whether we process your data, access it, correct inaccuracies, delete it, obtain a portable copy, or opt out of sale, targeted advertising, or qualifying profiling.
10. State Privacy Rights and Requests
Residents of states with applicable privacy laws, including Connecticut, may submit a rights request by emailing customerservice@oranienne.com with the subject Privacy Request or by writing to the address below. Describe the right you wish to exercise and provide enough information for us to verify your identity and locate relevant records. We may request additional verification and may deny or limit a request where permitted by law. Authorized agents may submit requests where allowed, subject to proof of authority and identity verification. We will not unlawfully discriminate against you for exercising a privacy right. Where applicable, we aim to respond within 45 days and will explain any extension. If we deny a request, you may appeal by replying with the subject Privacy Appeal; we will provide the result and any available complaint information within the period required by law.
11. Children and Minors
The website is intended for a general audience and is not directed to children under 13. Oranienne does not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate. We do not knowingly sell or use for targeted advertising the personal information of users under 16 without any consent required by applicable law.
12. Third-Party Services and Links
The website may link to websites, social networks, payment services, or other services operated by third parties. Their privacy practices are governed by their own policies, not this Privacy Policy. Review those policies before providing information. Oranienne is not responsible for the content, security, or privacy practices of third-party services.
13. International Visitors
Oranienne is based in the United States. If you access the website from another country, your information may be transferred to, stored in, and processed in the United States and other locations where service providers operate. Those locations may have different data protection laws. Where required, we use appropriate safeguards for international transfers.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. The revised policy will be posted on this page with a new effective date. If a change materially affects how previously collected information is used, we will provide additional notice or obtain consent when required by law.
15. Contact Oranienne
For privacy questions or requests, email customerservice@oranienne.com, call +1 (213) 7239042, or write to Oranienne, 4G Staunton Ct, Farmington, CT 06032-3622, United States. Please do not send sensitive information such as full payment card numbers by email.